Customer Testimonials for Lipscomb Auto Group

Rachel Guill - 2009 Ford Edge

A big THANK YOU to John and Jim !!!  You both and the car buying experience awesome !!! 

Steiny from Tacoma, WA - 2004 VW Pheaton

VW Phaeton

By Steiny from Tacoma, WA | December 13, 2017

 I had been searching nationwide for a VW Phaeton for roughly a year.  Found what i hope is a decent example from this dealership.   Jim was extremely helpful and the transaction went seamlessly.  Trusting someone when buying a car across the country is something difficult to do when being able to inspect or visualize the car in person isn't an option.  For the price i am extremely satisfied and pleased with the entire purchase.  Jim was responsive and answered any of the questions that I had and has followed through to help make sure the vehicle is loaded and shipped my direction.  Barring a non-running vehicle upon arrival I don't see why I wouldn't highly recommend doing business with this dealership!   To date the experience has been fantastic!

 Rating from Brian Steinbach

 Overall: 5

Customer Service: 5 out of 5

Buying Process: 5 out of 5

LORETTA HASSELL - 2007 JEEP GRAND CHEROKKE LIMITED

I Came down to Lipscomb Auto Group to see about trading in my Jeep. When I got there I was greeted by Jim Zumo one of the salesmen there. He was very polite and helpful and did everything to make me feel at ease. I told Jim what I was looking for and he showed me a Jeep that had everything I was looking for. He took the time to show me how the navigation and 6 disk CD changer worked, he was great..The paper work took no-time at all to do and they did not hit me with all those hidden fees like the other guys do. I LOVE MY NEW JEEP and would recommend everyone looking for a used car or truck to go see Jim and Lipscomb Auto Group.

Karen Reasoner - 2011 Ford Focus SLE

Thank you Charles and Karl for helping me replace my daughter's car! You made the experience fun, fast, painless and no pressure! Your prompt responses to email questions was fantastic! I will definitely recommend you guys!

David Allen - 1991 Dodge Ram 2500

By far the friendliest and most helpful dealership I've ever been to, and I went a lot in the last 3 months.. From Springfield to Joplin. Jim Zumo is a great guy and will do everything he can to make it all about the customer, and he didn't give up on trying to help get me into the truck I wanted.. I encourage anyone who is looking for a good reliable vehicle to talk to Jim down at Lipscomb Auto, he can help.. I WILL be a repeat customer because of the excellent customer service and the effort he put into making sure I got the VEHICLE I WANTED. Thank You Jim

Laurie Jones - 2010 Saturn VUE XR AWD

I had an excellent experience with Jim in sales and upper management, I did not feel uncomfortable or pressured, they have great hospitality! I have a wonderful SUV and at a great price!! I would recommend Lipscomb Auto Group to everyone!!! Thanks Jim and Charles